Overview

We value our customers and strive to provide high-quality books and services. Our return and refund policy outlines the conditions under which you can request a return or refund for purchases made from our online store.

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For Physical Books

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1. Eligibility for Returns:

   • Books must be returned in their original condition, without any marks, damages, or signs of wear.

   • Returns must be initiated within 30 days of the delivery date.

   • Personalized or signed copies are non-refundable unless damaged during shipping.
      

2. Damaged or Defective Items:

   • If your book arrives damaged or defective, please contact us within 7 days of receipt with photos of the damage.

   • A replacement or full refund will be offered, excluding shipping costs.
      

3. Return Process:

   • Contact our customer support team to initiate a return.

   • Provide the order number and reason for return.

   • Ship the item back to the address provided by our support team. Customers are responsible for return shipping unless the return is due to damage or a defect.

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For Digital Books (eBooks)

 

Digital books are non-refundable because of their intangible nature.

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• If you encounter technical issues with your purchase, contact our support team for assistance.

For Services

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1. Refund Eligibility:

   • Refunds for services will be considered if requested at least 48 hours before the scheduled service.

   • Once the service has been delivered or commenced, no refunds will be provided unless the specific service comes with special terms and refund guarantee.
      

2. Service Dissatisfaction:

   • If you are dissatisfied with a service, please contact us with detailed feedback. We may offer a partial refund or a follow-up consultation at our discretion.

   • In the case where a money-back guarantee is offered, contact us with your request within the guarantee period and you will receive a refund within 7-10 business days.
      

3. Rescheduling or Cancellation:

   • Services can be rescheduled if notice is provided at least 24 hours in advance.

   • Failure to appear for a scheduled service without prior notice will result in a forfeited fee.

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General Conditions

• Refunds will be processed to the original payment method within 7-10 business days of return approval.

• Shipping costs for returns are non-refundable unless the item was damaged or defective upon delivery.

• The policy is subject to updates. Please review it regularly.
  
   

Contact Us

If you have questions about our return and refund policy, please reach out to our support team by email or 401-288-9957.

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